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01. The item is faulty, what should I do？
Please download the user manual from
Store , refer to and check with the manual. If it's
still not working , please
Contact Us. We'll assist you as soon as possible.
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02. The item is faulty. Do I need to pay for repair services？
Card phone is in product warranty for one year (excluding artificial damage). Firstly the
device must be sent to our maintenance center for testing by our engineers. If the
detection result is artificial damage, we'll quote the expense of repair and renewal part to
you and consult your decision on whether to repair.
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03. The item is faulty. How long does it take to repair？
Maintenance process： Detection → Repair → Testing → Delivery, Generally it takes about 7
working days (excluding Sat &Sun) for the whole maintenance process.
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04. What documents need to be attached when I send for repair？
Please attach your purchase proof/receipt, accessories. Also, please state your contact
number, Email address Etc. for contact purposes.
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05. What is artificial damage defined as？
Artificial damage is the damage caused by improper usage (such as: Screen rupture, mobile
inflow water .etc.)
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06. How to check IMEI code？
Please refer to the label on the back of phone or input * # 06 #to find the IMEI code.
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07. Where can I download the instructions of products？
You may download the user manual from
Store.
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08. How do I get the information of your products sale？
We'll update the newest sales and products information via these community platform
Google+、
Facebook、
Youtube, and our official website.
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09. I'd like to purchase your products at your retail store. Where is it？
Please send Email with your information(your Country,City,Postale code,and contact
number), We'll reply to you as soon as possible.
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10. If I can place a purchase order from another area？
Please send Email with your information(your Country,City,Postal code and contact
number), We'll reply to you as soon as possible.
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11. If offer any discount for bulk purchase order？
Please send Email with your contact number. We'll reply to you as soon as possible.
